Frequently Asked Questions

Most orders ship within 1–2 business days and arrive within 5–9 business days. You’ll receive a tracking link by email as soon as your order leaves our warehouse. Need it faster? Reach out and we’ll do our best.

Once your order ships, you’ll receive an email with a tracking number. Click the link in that email to follow your package in real time. If you haven’t received a tracking email within 3 business days of ordering, please contact us and we’ll look into it right away.

Yes! We ship across Canada and to the United States. For international orders outside North America, please contact us before ordering and we’ll confirm availability and shipping costs for your location.

We’ve got you. Every order is covered by our 30-Day Satisfaction Guarantee — if anything arrives damaged, defective, or just isn’t right, contact us and we’ll send a replacement or issue a full refund. No return shipping required in most cases.

Yes. We accept returns within 30 days of delivery for any reason. Items should be unused and in original packaging. Contact us first and we’ll walk you through it — the process takes less than 5 minutes.

Once we receive and confirm your return, refunds are processed within 3–5 business days. Depending on your bank or card issuer, it may take an additional 3–5 days to appear in your account.

Absolutely. All KitchEnova products that come into contact with food are BPA-free and food-grade certified. Product pages list specific materials so you always know what you’re working with.

Most of our accessories are designed to be compatible with the most popular air fryer brands including Ninja, Cosori, Instant Vortex, Philips, and Gourmia. Each product page lists compatible sizes and models — and if you’re unsure, just message us with your model number before ordering.

Yes. All products come with our 30-Day Satisfaction Guarantee. If a product develops a defect due to manufacturing within that window, we’ll replace it at no cost. For issues outside this period, contact us — we handle each case individually and always aim to do right by our customers.

Care instructions vary by product and are listed on each product page. As a general rule: most of our accessories are dishwasher safe on the top rack, and our glass oil sprayer can be fully submerged. Avoid harsh abrasives on coated surfaces to keep them looking their best.